Is it possible to overemphasize the importance of safety conversations between frontline supervisors and the workers who report to them? Perhaps it would be if such conversations were a common occurrence. But according to one source recently cited by OSHA, these exchanges are remarkably rare. In its pamphlet Better Safety Conversations, OSHA cites data developed by Patterson, Grenny, McMillan, and Switzer for their book Crucial Conversations, Skills for Talking When the Stakes Are High.
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